TruBambu, LLC – Peace-of-Mind IT Monitoring Agreement

1. Overview

TruBambu, LLC provides proactive IT monitoring, maintenance, and support designed to keep your systems secure, stable, and performing at their best.

2. Scope of Services

• 24/7 system monitoring (N-able RMM)
• Patch management and updates
• Antivirus and endpoint protection
• Alert-based remediation
• Remote support (as applicable)

Exclusions: Services do not include on-site support, major project work, or system rebuilds unless separately agreed.

3. Service Limitations

TruBambu, LLC will use commercially reasonable efforts to monitor and maintain systems; however, no system can be guaranteed to be error-free, secure from all threats, or uninterrupted.

4. Limitation of Liability

TruBambu, LLC’s total liability under this agreement shall not exceed the total fees paid in the previous three (3) months. TruBambu, LLC is not responsible for indirect damages or data loss.

5. Client Responsibilities

• Maintain valid software licenses
• Do not disable security tools
• Notify TruBambu, LLC of system changes
• Maintain backups unless otherwise agreed

6. Cybersecurity Acknowledgment

Client acknowledges that cybersecurity is a shared responsibility and no provider can guarantee complete protection against all threats.

7. Authorization

Client authorizes TruBambu, LLC to access, monitor, and manage systems, networks, and devices as necessary to provide services.

8. Term

Services are provided on a month-to-month or annual basis with 30 days written notice for termination.

9. Confidentiality

TruBambu, LLC will treat all client data as confidential and will not access or disclose such data except as required to deliver services.

10. Acceptance

By engaging TruBambu, LLC for services, the client acknowledges and agrees to the terms outlined in this agreement.